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Customer Service

  • Shipping & Delivery

    We keep 1000's of items on hand in our massive warehouse. We strive to process and ship out your order by the next business day. When your order ships you will be notified by email with the tracking information. We ship all of our products with pride to ensure that your order arrives safely.

    For larger items like pre-built saunas please include any special delivery instruction in the orders comments. If for any reason that we have difficulty shipping a product a team member will contact you to make alternate arrangements. If you are concerned about your order you can always contact us.

    For all orders not destined for North America please see our policies on International Shipping.

    Larger items such as pre-built saunas, sauna kit, woodburners, and commercial sauna heaters ship by common carrier. Your order will be delivered to your driveway packaged on a palette which can be opened and the packaged contents can be unloaded separately by hand with some items requiring two people. Lift gate truck service is always available at an optional charge.

    Every item shipped is inspected and carefully packaged to arrive safely. Most shipments arrive on time and without issue. Although rare, damage in transit can occur.

    Please carefully inspect all items upon arrival. Note on the Bill of Lading (Delivery Receipt) any damaged/missing products.

    Please notify us of any damages and we will gladly work with you to file a claim. In order to get a claim results faster we will need your delivery receipt with noted damaged/missing products.

  • Privacy & Security

    We thank you for shopping with us and we appreciate your trust in our company. We DO NOT share any of the information you submit. We are committed to keeping your personal and financial data secure. Our checkout process uses 256-bit Secure Sockets Layer encryption, the same technology online banking uses to ensure that the data you enter is kept private.

    We will NOT use your E-Mail address for any further promotions unless you sign up for our Newsletter. We respect your privacy and refuse to fill your inbox with useless spam. We will only use your E-Mail to send your order confirmation, tracking information, invoice and follow up on support issues.

  • Returns & Replacements

    Your satisfaction is important to us. All items, except for Custom Cut Sauna Kits and Pre Built Saunas, may be returned within 14 days of purchase. All returns will be charged a 20% restocking fee and all shipping costs are Non Refundable. To start the return process contact our service department at 866.918.9941 and request a Return Merchandise Authorization (RMA) number, no return can be accepted without a RMA number. Our service team will guide you through the simple return process by advising you on: shipping materials, properly labeling your return and choosing the right company to send your order back to us.

  • Ordering

    When buying items online it can be a frustrating process. We have tried to include as much information as we can to help you in your sauna purchase but understand you may have more questions. We are available 9am - 9pm EST to help get you the right parts to build the perfect sauna room. We proudly support every item we sell so you can shop knowing we will be there for you BEFORE and AFTER your purchase.

    • Our staff is experienced, well trained, and ready to help
    • We review every order by hand to ensure that each order is configured correctly
    • Our price match guarantee ensures that you can shop with confidence

  • Payment, Pricing & Promotions

    This store, and its parent company American Health Inc., will place funds on hold on your credit card at the time of the order. It's only when we ship an item that we actually charge your credit card. We will send an invoice to the E-Mail you listed at the time of your order when your product ships.

    With 1000's of items in our warehouse even our dedicated team sometimes makes mistakes. We may not be able to fulfill your order if the listed price on the website was incorrect. You will be notified that your order is being cancelled and your credit card will be refunded right away.

    From time to time we may run pricing or bundle specials. These prices are only valid during the promotion and may be changed at any time. If you no longer see an item listed that was on promotion please contact our sales team and they may be able to help you find the deal you were searching for.

  • Credit Card Statements

    All orders will appear on your credit card statement as American Health Inc., our parent company. American Health Inc. is headquartered in Panana City, Panama - the hub of international commerce and trade.